Requesting Support

Telematics providers can request support through the SKF Technical Support website or the TraX apps.

Requesting Support via the Website

To submit a support request, select one of the TraX-specific forms located in the "Open a Support Case" section, as shown in the image below.

Overview of Available Support Forms:

• TraX: Request Support – This is the general support form where telematics providers can request assistance, report an incident, or address a problem.

Requesting Support using the TraX App

In the TraX mobile app, users can request support by going to the Support section, selecting "Contact Support," and describing their request in the provided dialog box. 

The image shows where the "Contact support" link is located in the TraX mobile application.