Lubrication cloud error messages with description and solution guide

Summary

This article lists solutions for error messages encountered in the lubrication cloud.

Solution

• Error! CSV file could not be uploaded. Try again!

  The CSV file is either not formatted correctly or is empty.
  To resolve this issue, download the CSV template, make the necessary edits, and then upload it again.

  
  
  

• Device not found in LENS
  

  The device is not registered in LENS (device connectivity service) and therefore cannot be added to the Lubrication Cloud. 
  To resolve this issue, submit a support request.
  
  

• Device is assigned to another organization
  

  The device is in a different organization and therefore cannot be added.
  To resolve this issue, first delete the device from the current assigned organization. Then, add the device to the new organization. If the issue persists, please submit a support request.
  
  

• Error! Device could not be added. Try again!
  
  Possible causes are incorrect device ID and device not pre-registered in Lubrication Cloud (LENS, known devices)
  To resolve this issue, submit a support request.
  
  

• Error! Duplicate device entry!
  
  The device ID is already in use.

  Possible causes include the device already being registered, for example, in another organization, or an incorrect entry by the user.

• Error! File could not be uploaded.

  Error! The file size exceeds the limit of 100 MB.

  Error! Unsupported file format. Files supported: {{supportedFiles}}!
  
  Possible causes include using an unsupported file type (supported types: jpeg, jpg, pdf, png, pptx, doc, docx, xlsx, or csv) or the file being too large (maximum size: 100MB).
  
  
  

• Error! File {{name}} already exists!
  
  

  The same file name is being used. To resolve this issue, check if the file name already exists. If it does, use a new name for the file. If the name does not exist, submit a support request.
  
  

• Error! Maximum number of organizations reached for this user!
  
  When the maximum number of organizations is reached, the user profile can only create one organization and be invited to a maximum of five additional organizations.
  
  
• Error! No file has been attached for uploading!
  
  The upload file is missing.
  
  
  
  
• Error! Organization with the specific name already exists!
  
  

  Organization names must be unique. Please enter a different name.
  
  
  
  

• Error! User Already exists!
  
  The user has already been invited to the organization. To resolve this issue, check the user list.
  
  
  

• Error! User is not authorized to perform this action!

  Error! You do not have the necessary permissions to create an Organization!
  
  These actions can only be performed by the Lubrication Cloud Admin. If end users require additional permissions, the business value must be defined and approved by their management. For more information, please submit a support request.
  
  

• Error! User could not be deleted. Try again!
  
  A possible cause is that the last user of an organization cannot be deleted. Only the Lubrication Cloud Admin can delete the last user of an organization.
  
  
• Error! {{name}} could not be edited because gateways or devices are assigned to this node
  
  

  Case 1: An asset cannot be changed to another hierarchy type if devices are assigned to it.

  To resolve this issue, first, delete the devices or assign them to another asset so that the asset can be edited.
  
  

  Case 2: A hierarchy node (site, plant, system, functional location) with an assigned gateway cannot be changed to an asset.

  To resolve this issue, first delete the gateway or assign it to another hierarchy node.
  
  
  
  

• The claims exchange ‘UserMigrationViaLegacyldp’ specified in step ‘3’ returned HTTP error response with Code ‘InternalServerError’ and Reason ‘Internam Server Error’
  
  This error occurs when logging in with the SKF SSO Service. It may be due to the migration of LCP users to SKF SSO. 
  
  To resolve this issue:
  
  
  • Check for correct credentials.
  • If the user has access to the mailbox linked to this email ID, ask them to reset the password via the Forgot password link on the login screen.
  • If this does not help, submit a support request to the web support portal https://www.skf.com/websupport

Submit a support request for all other error messages not listed within this article.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone]