Where can TraX applications be found?
The TraX application is available on both Google Play Market (Android) and App Store (iOS).
Can I use TraX mobile application to get the data from the device?
The TraX application is designed to commission/decommission TraX devices and is not capable to get the data from the device themselves. However, the TraX application shows the last status of the wheel-end which is stored on SKF’s servers/systems.
Who can have access to the TraX application?
The Installer role can be held by telematics providers, fleets or 3rd parties such as repair shops.
My Android phone has a problem connecting to a device
Some Android mobiles with newer BLE versions cannot set up a stable BLE connection to the device. This is a firmware issue in the device. Firmware BSS8c and newer will fix this issue. A possible solution
is to use an iOS phone for updating the device with the old firmware.
Examples of devices with this problem: the Samsung A51, Xiaomi Mi 11i, OnePlus Nord, Huawei P30 Pro, and Pixel 6.
My Android phone does not find my device even if it’s activated.
If you have an older Android version you should also activate Location on you phone.
Why can't I commission/add my device again when it states “Device in use”?
If you get “Device in use” and you know the device is already decommissioned, what you need to do is send the device ID (mac address) to SKF support and we will help you remove the sensor. Use the Request Support form.
How to understand what device should be installed on a specific vehicle?
Options are detailed in TraX Technical Specification Connected Version.
How many devices should be installed on each wheel?
One device per wheel.
What are the recommendations regarding device installation?
It’s recommended to follow the standard procedures for wheel installation created for a specific vehicle. The maximum fixing torque of the TraX device is 725 Nm. Additional information are provided in the Commissioning Devices article
What to do if there is an obstacle that prevents device installation?
If the vehicle is equipped with wheel covers or other parts which prevent device installation it’s necessary to contact the fleet manager to understand if it’s possible to remove the obstacle.
Where to get credentials for TraX mobile application?
If you are qualified to do the installation of the devices the invitation to create an account in SKF systems should be sent to your email. The e-mail will include detailed instructions about the account creation process. In case you don’t have the e-mail with the instructions contact your fleet manager or telematics platform manager.
How to find the vehicle in TraX mobile application where TraX devices should be installed?
To be able to search for the vehicle in TraX mobile application, the telematics provider must have completed implementation of the Vehicle Store Integration.
Only after that, it will be possible to search for the vehicles in TraX mobile application. There are two ways to search for the vehicle: using the vehicle´s name (as defined in the telematics platform), or using the vehicle´s VIN. Enter full or partial VIN/vehicle ID to the search box of the TraX application and the list of the matching vehicles will appear.
What to do if I see the message “Device in use” during the commissioning of the mounted device?
If there is a message “Device in use” that means that the sensor was previously unmounted from another vehicle but it is still commissioned on another wheel/vehicle/fleet. To resolve the issue it is necessary to decommission the sensor from its previous place.
Is it obligatory to do the firmware update of the devices?
It is not obligatory but highly recommended to update the firmware of the device if the update is available.
How to understand that the device is properly commissioned?
Properly commissioned devices should appear in the TraX mobile application on the vehicle, side, and axle where the device was installed.
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