How to perform password recovery for Insight Rail Gen1 Dashboard

Summary

When logging in, if you enter an incorrect password, you will get a secondary log in prompt. 

If you enter an incorrect password again, you will get an Invalid authorization information.

If you instead get a red notification saying the user is blocked.
Contact the TSG (Technical Support Group) to unblock the user. A user is blocked after too many failed login attempts.

Solution

1. Click on the “Forgot your password?” link to recover the blocked password.
   
   
   
   
2. The Reset Password page will open. Enter both your username and email. The username is the same as your email address.
3. Click the Send button.
   
   
4. After a few minutes, you will receive a password recovery e-mail from: [e-mail]
   The e-mail will contain a temporary password and a link to set a new password.
   
   
   
   
5. Click on the “Click here to update your password” link.
6. The activate account or recover password page will be opened.
7. In the Password specified in the recovery mail field, enter the password received in the recovery e-mail.
8. Type your new password in the Enter new password and Repeat new password fields.
   
   
   
   

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].