Remedy for Connection Error in TKSA 71 Shaft Alignment App

Summary

Attempting to access reports of TKSA 71 over Shaft Alignment app gives the following error message: 

Solution

1. Click OK
2. Click on the three points symbol on the top of the screen.
   
   
3. In the newly presented icons, click on the one to the far left.
   
   
   
4. The screen will make a movement like it took a screenshot. Click on the report, and the icons at the top will change to Edit Report.
   
   
   
5. Click inside the notes section and the keyboard will appear.
   
   
6. In the bottom right corner, click the Keyboard icon to hide the input keyboard. You do not have to enter any text.
   
   
7. Once it is hidden, on the top left of the screen, click Report to exit the Edit mode and to place Report back in the center of the screen.
   
   
8. Note that it is still on edit report. Click on the Report section in the far upper left.
   
   
9. Once you click on the Report section, it will leave the edit report page. Now you will be able to go and choose the desired option.
   
   
   

Contacting SKF Technical Support Group

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