Remedy for Analyst error "Live data failed because the hardware is not ready to allow data collection"

Summary

When trying to get live readings in @ptitude Analyst, the following error may appear: "Live data failed because the hardware is not ready to allow data collection" 
The most common cause for this issue is that the measurement Points you want to view live are not downloaded to the IMx or the IMx is offline. 

Solution

Check the status of the IMx device.

1. Right click in the IMx Service window and select Status...
   
   
   
2. From the Device drop-down and select the device and click Get Status.
   
   

The channel boxes will be green, blue, or gray depending on the status of the channels.

• Green indicates that the channel has a configuration from the software and that the sensor is functioning properly.
  
  
• Blue indicates that the channel has a configuration from the software, but the sensor is not functioning properly.
  
  
• Gray indicates that the channel has no configuration.

If the IMx device is offline, the status will not show any of the above indicators.

If one or more channels for the IMx are being used but the Points have not been downloaded, this could be due to a partial download.

When downloading from the IMx, the device receives a file. Only the Points in this file are available for live data collection.

For example, if the IMx monitors multiple machines and a change is made to a Point on one of the machines, only that machine’s data is downloaded. As a result, all other Points in that IMx are eliminated.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].