Remedy for Microlog dBX and @ptitude Analyst V9MR4 communication error

Summary

When attempting to establish communication between Microlog dBX CMVA90 and @ptitude Analyst V9MR4 the following error message may appear. 

Solution

Upgrading to @ptitude Analyst V9MR4 (9.0.4081.4) requires a Database update. After completing the update, you must also go to Database Type and perform a Set Active operation. 

• The Database Update only needs to be performed once, either from one client PC or directly on the server.
• The Set Active step, however, must be performed on every client PC that will be used to communicate with the Microlog dBX CMVA 90 via Analyst V9MR4.

After completing the Database Update, you will get the following message: 

However, this message typically only appears on the system where the update was performed.
Once the database has been updated, you will most likely not see this message on any of the client PCs.

Once the Set Active operation has been completed, communication between the @ptitude Analyst and the Microlog dBX CMVA 90 device should work as intended.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].