Summary
When downloading a configuration to an IMx‑M CMM with measurement points assigned to a protection channel, the following error may occur:
“POINT not included in download as one of its channels is not enabled.”
Measurement points associated with the disabled channel are not downloaded to the IMx device and will therefore not be measured.
Figure 1 Event log example of the error message
This issue is caused when a protection channel with a lower channel number than the affected measurement point channel is disabled.
As a result, the associated measurement points are excluded from the configuration download and are not measured by the IMx device.
Figure 2 Excluded measurement points with lower number
Solution
As a workaround, all protection channels with lower channel numbers than the channels currently in use must also be enabled.
For example, if channels 2, 3, and 5 are used, channels 1 and 4 must also be enabled, even if they are not assigned to measurement points.
Contacting SKF Technical Support Group
For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:
- Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
Phone: +1 800 523 7514 within the US or +1 858 496 3627 outside the US. - Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
Phone: +46 31 337 65 00. - Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
Phone: +60 16 699 9506.
Comments
0 comments
Please sign in to leave a comment.