Remedy for Analyst import browse access error

Summary

When opening the Import dialog in @ptitude Analyst, the following error message may appear: 

“Browse functionality is not supported for this user. Please contact the Administrator.” 

This issue occurs when the user does not have access permissions to the folder previously configured as the default import location. 

For example, the issue can occur if the default import path is set to the root of the C:\ drive and the user does not have the required access rights to that location.

Solution

The easiest solution is to remove and recreate the user, which resets the import path to the default location. 

Alternatively, you can update the user settings directly in the Analyst database using an SQL query: 

• Replace <Analyst username> with the Analyst user name. 
• Replace <full path to valid folder> with a valid folder path that the user can access. 

Note: Before making manual changes to the Analyst database, create a backup of the database.

update rt set PARAMVALUE = '<full path to valid folder>'  
from skfuser1.RESTORETBL as rt inner join skfuser1.USERTBL as ut on ut.USERID = rt.USERID
where PARAMKEY = 'ImportPath' and LOGINNAME = '<Analyst username>'

For example:

For example:
update rt set PARAMVALUE = 'C:\TEMP\'  
from skfuser1.RESTORETBL as rt inner join skfuser1.USERTBL as ut on ut.USERID = rt.USERID
where PARAMKEY = 'ImportPath' and LOGINNAME = 'ADMIN'

 

Contacting SKF Technical Support Group

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