Summary
The error can occur due to a corrupt installation or some damaged/missing file during installation.
Solution
The issue can be resolved in two ways:
- Perform re-installation of @ptitude Analyst software
- Or follow the steps below:
-
Reboot the @ptitude Analyst Server
- Delete all existing work orders (Routes)
- Download again the work orders (Routes)
- Open the Windows Task Manager and close the T-SQL execution command line utility
- Restart the system and the software.
Contacting SKF Technical Support Group
For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:
-
Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
Phone: +1 800 523 7514 within the US or +1 858 496 3627 outside the US. -
Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
Phone: +46 31 337 65 00. - Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
Phone: +60 16 699 9506.
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