Port requirements for the SKF @Connect RemoteApp

Summary

Provides information on the ports and IP addresses needed for successful connection of the SKF @Connect RemoteApp.

Details

System description

SKF Cloud access works in the following way:

• The local client visits the RDWeb site and logs in to access the remote apps available.
• When starting an app, the local computer's Remote Desktop Client creates a remote desktop connection to the SKF Remote Desktop Gateway and starts the remote app.
• For this connection to work, proxy servers or VPN services may need to be disabled or configured with an exception. Exceptions in the local network may also be needed to allow the RDP traffic to our servers and ports.

Ports and IP addresses needed for EMEA cloud

For RDWeb Site: https://emeard.cmcrdc.com/RDWeb
IP: 34.242.144.136 and ports: TCP 80/443

For Remote App: emeardgateway.cmcrdc.com

IP: 34.250.30.3 and ports: TCP 443 and UDP 3391

Ports and IP addresses needed for NLAM cloud

For RDWeb Site: https://nlamrd.cmcrdc.com/RDWeb
IP: 3.94.175.201 and port: TCP 80/443

For Remote App: nlamrdgateway3.cmcrdc.com
IP: 18.215.49.63 ports: TCP 443, UDP 3391

Ports and IP addresses needed for Asia cloud

For RDWeb Site: https://asia.skfrms.com/RDWeb

IP: 52.74.53.113 and ports: TCP 80/443
 
For Remote App: asia.skfrms.com

IP: 52.74.53.113 and ports: TCP 443 and UDP 3391

Local workaround

There is a possible workaround to change how the traffic is sent to the SKF @Connect cloud. The altered traffic may be allowed through the local IT rules without changing them. With this workaround the security used will be forced to RPC over HTTP also known as RDP security, instead of NLA using TLS.

1. Search for regedit in the start menu and launch it by clicking on it in the results area.
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client
3. Right click on the folder and add a new DWORD 32-bit.
4. Name it RDGClientTransport and set its value to 1.

Note: if the workaround does not help, it is recommended to remove the added registry key.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].