Remedy for Remote Desktop Connection error - @ptitude Analyst and Observer

Summary

When attempting to launch the @ptitude Analyst or Observer remote app from RDWeb (Windows Virtual Desktop), an authentication error may occur when connecting to the SKF @ptitude Connect, the hosted cloud.

This problem appears to be associated with Windows 11 version 22H2, or it may be due to a security or compatibility issue.

Solution

There are two possible solutions to this issue:

Solution 1 - Change the Windows registry:

1. On the computer trying to connect remotely, open the Windows Registry Editor.
   
   
2. Navigate to the following path:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services\Client
   
   
3. Create a new DWORD (32-bit) value, name it fClientDisableUDP band, and set its value to 1.
   
   
4. Restart the computer.
   
   
5. Try connection to @ptitude Analyst or Observer again.

Solution 2 - Apply different registry key:

This setting will alter the traffic routing to the cloud by enforcing the use of RPC-HTTP connections instead of HTTP/UDP.

1. On the computer trying to connect remotely, open the Windows Registry Editor.
   
   

2. Navigate to the following path:
   
   HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client
   
   

3. Create a new DWORD (32-bit) value, name it RDGClientTransport, and set its value to 1.
   
   
4. Try connecting to 2ptitude Analyst or Observer again.

 

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].