Remedy for skfMasterSettings file error in @ptitude Analyst 9.0–9.2

Summary

When attempting to log in to SKF @ptitude Analyst, the following error message may appear:

Solution

1. Open Windows Explorer and navigate to the C:\ProgramData\skf\@ptitude Analyst Directory

2. Locate a file named skfMasterSettings.xml and rename that file to skfMasterSettings.old
   
   
3. In the pop-up window, click Yes
   
   
   
4. From the Windows start menu open the SKF @ptitude Analyst Configuration Tool.
   It will inform you that the skfMastersettings file is missing or corrupt and ask if you you wish to create a default file.
5. Click Yes, and the Configuration Tool will open.

6. Click on Database Type > Set Active and the connection will be saved.

The skfMasterSettings File should be rebuilt at this time and Aptitude Analyst should work.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].