Remedy for Time out connection to device message on TCTdBX communicating with Microlog dBX

Summary

Receiving a Time out connecting to device message in TCTdBX when communicating to Microlog dBX.

Solution

1. 1. A USB cable driver (UsbCableDriver.exe) must be installed on the host computer running TCTdBX.
      
      
   2. Using the provided Data Link GT168 USB cable, connect your Microlog dBX to the computer’s USB port. Note: The connection cannot be established by using a standard USB cable.
      
      
   3. On the dBX Microlog, double tap the SyncDataCollector icon from the home screen. This is necessary to place the Microlog dBX in transfer mode.
      
      
      

If any of these steps are NOT completed, it will result in the mentioned error message.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

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  Phone: [phone] within the US or [phone] outside the US.
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  Phone: [phone].
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