Summary

This section describes how to resolve C++ Runtime error after uploading of Microlog data to @ptitude Analyst.

Solution

There are several reasons for the C++ RunTime error to occur after an upload of Microlog data.

The first thing that should be checked is the size of the Microft SQL Database if using an Express version. With the current releases of MSSQL Express, the database is limited to 10 GB of storage. If you have reached this limitation and attempt to upload Microlog data to the application/database, then this will result in the C++ RunTime error. 

• The workaround solution to this is to either update the MSSQL Express to the full version of Microsoft SQL Server, or to delete data from the current Express@op database, or to change out to a new/empty database that has storage to accommodate the new measurements.
  
  
• If you have sufficient storage available in your Microsoft SQL Database, then it is possible that the new upload caused a memory issue which caused the error and the application to crash.
  In this case, search the local computer’s Temp directory by searching %temp% and looking for any MAULF*.2 files. If any of these files are found, then they should either be removed from this folder location or deleted.
  
  

We also recommend that the customer:

1. Access the SKF @ptitude Analyst Configuration Tool
2. Change the SKFMachineAnalyst - CommunicationPreferences - RPCMaxBytes value from the default value of 104857600 to 62914560, as shown below.
   
   

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: +1 800 523 7514 within the US or +1 858 496 3627 outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: +46 31 337 65 00.
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: +60 16 699 9506.