Summary
After install of SKF @ptitude Thin Client Transfer (TCT), users may experience the error below.
Solution
Download and install the Microsoft Visual C++ Redistributable for Visual Studio 2015.
However, since SKF @ptitude is still a 32-bit application, you must download and install the
32-bit version (vc_redist.x86.exe), as shown below.
Once this has been downloaded and installed, SKF @ptitude Thin Client Transfer (TCT) should launch without errors.
Contacting SKF Technical Support Group
For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:
- Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
Phone: +1 800 523 7514 within the US or +1 858 496 3627 outside the US. - Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
Phone: +46 31 337 65 00. - Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
Phone: +60 16 699 9506.
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