Describes the correct address to use when connecting to the Phoenix Web Service using https.

Summary

When connecting to the Phoenix Web Service for @ptitude Observer using https, the server will be validated by the client. The address used must therefore be an address that is covered by the server certificate.

Details

For example, if connecting to the EMEA cloud using its IP address (34.250.30.3), the validation will fail as the certificate for the EMEA cloud specifies only the domain name; emeaservices.cmcrdc.com.

Shown below, a Chrome error when attempting to connect to Phoenix web API on EMEA cloud over https using the IP:

Solution

The client must use an address that is covered by the certificate installed on the server.

Example

The correct addresses for the SKF EMEA and NLAM clouds are:

• emeaservices.cmcrdc.com for the SKF EMEA cloud (not 34.250.30.3)
• service.cmcrdc.com for the SKF NLAM cloud (not 34.226.0.162)
  

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