How to fix grey screen in Event Case Reports

Summary

When creating an event case document, the report window may display only a grey background and fail to generate the report.

Solution

The Event Case report requires a template to be available in @ptitude Observer. This template is normally included in the database by default. 

If the template is missing, you can add it manually by navigating to: 

Database > Libraries > Report Library > Add.

A default template is provided in the @ptitude Observer program folder, located by default at: 

C:\Program Files (x86)\SKF\Observer XX.Y\rptEventCaseReport.rpt. 

Where XX.Y is the Observer version.

 

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

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