Remedy for error message "Node was not found" and "Unhandled exception" for newly installed Observer client

Summary

During new installations and for new users, empty plots without any data might be encountered.

This issue will result in a Node was not found message or an Object reference exception when attempting to open properties on a measurement point.

System.NullReferenceException: Object reference not set to an instance of an object.
   at ObserverWinUI.frmPointMicrologFFT.AttachLegacyNode(INodeDto node)
   at ObserverWinUI.CMHierarchyTreeview.NodeProperties()
   at ObserverWinUI.CMHierarchyTreeview.CMHierarchyTreeview_NodeMouseDoubleClick(Object sender, TreeNodeMouseClickEventArgs e)
   at System.Windows.Forms.TreeView.OnNodeMouseDoubleClick(TreeNodeMouseClickEventArgs e)
   at System.Windows.Forms.TreeView.WndProc(Message& m)

Solution

This issue is caused by the @ptitude Observer client not having a valid license key.
To enter a valid license key, go to Help > Enter new license key.  Restart Observer after entering new license key.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

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  Phone: [phone] within the US or [phone] outside the US.
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  Phone: [phone].
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