What to do when Data Bridge Service fails to start after upgrade

Summary

When upgrading the Data Bridge service from an older version, the service may fail to start during the final step of installation. This issue is caused by a difference in naming conventions between versions. 

To identify the problem, open Windows Event Viewer and check Windows Logs > Application for an error message that lists the incorrect file name.
 

Below is an example error message from Windows Event Viewer on a system using German language settings.

Solution

Create a copy of the missing language file and rename it from the English file name to the correct localized name as listed in the full error message.

To meet the requirements of the Data Bridge installer, create a copy of the language file (German.lng) and rename it to the localized name expected by the system (Deutsch.lng), as specified in the error message. 

This approach can be applied to other languages as well, simply match the file name to the localized version indicated in the error log.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].