Summary
When upgrading an @ptitude Observer database older than Observer 10.2 to Observer 13.3 or later.
There may be an error message saying “Column ‘internalOpc’ does not belong in the table Table.“.
Solution
- Install Observer 10.2.2 Database Administrator from Observer installation package available here. It is a part of the full Observer installation and does not require a license to run.
- Upgrade your database in question to 10.2.2
- Now you can upgrade the database to 13.3 or later.
Contacting SKF Technical Support Group
For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:
-
Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
Phone: +1 800 523 7514 within the US or +1 858 496 3627 outside the US. -
Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
Phone: +46 31 337 65 00. - Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
Phone: +60 16 699 9506.
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