SKF Data Bridge uploads completed but not visible in Observer

Summary

In rare cases, uploads from the SKF Data Bridge Service complete successfully, but the data does not appear in Observer. 

When reviewing the Monitor Service Viewer on the Events tab, or when checking the Monitor log file, 
an “OSMF not processed” error may be reported.  This issue can be caused by a language or regional setting mismatch between the SQL Server and the Data Bridge Service or the local system.

Full error message:

2025-06-11 22:54:42(UTC) MQTT Service. Incoming Topic (osmf) - OSMF Not Processed 
(
   at Domain.UseCase.DataAcquisition.ConnectivityService.Routes.OSMF.OSMFSaver.Save(OSMFMeasurement oSMF)
   at Data.Repository.DataAcquisition.OSMF.OSMFToMeasurement.ProcessOSMFRows()
   at Data.Repository.DataAcquisition.OSMF.OSMFToMeasurement.Data.Repository.DataAcquisition.OSMF.IOSMFToMeasurement.DoWork()
   at MonitorApp.ConnectivityService.Routing.GetIncomingMessage.OSMFUpdatePath(DataAcquisitionEntityDto daeDto, String message))

Solution

The simplest workaround is to change the default language of the SQL user account used by the Observer Monitor Service.

1. Open SQL Server Management Studio (SSMS). 
2. Navigate to: Security > Login > User.
3. Open Properties for the selected login.
4. On the General page, change Default language to English – us_english.
5. Click OK and close the dialog.

 

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].