Remedy for SKF Sync Driver Error message when using Microlog CMXA 75 and CMXA 80

Summary

• Error message when attempting to communicate between Microlog CMXA 75 (GX), CMXA 80 (AX) and PC through SKF Sync Driver (Serial Communications) on the Microlog device.
  
  
• Error message when attempting to communicate between the Microlog CMXA 75 (GX),
  CMXA 80 (AX) and PC through SKF Sync Driver (Serial Communications) on the @ptitude Analyst TCT (Thin Client Transfer) applications.
  
  

Solution

The reason for either of these messages is that there must be a version match between the Microlog 4.06 firmware build and the SKF Sync Driver used.

• If using SKF Microlog firmware version 4.06, Build 42617 or the currently released Build 42624, then you must use the most current version of the SKF Sync Driver, version 1.00.42617.
  
  
• If using an earlier SKF Microlog firmware version 4.06, Build 42524, then you must use the earlier version of the SKF Sync Driver, version 42529.

The best solution, if possible, would be to use the latest SKF Microlog firmware version 4.06 Build 42624 along with the latest SKF Sync Driver version 1.00.42617, both of which are available in the Microlog 4.06 firmware download available on our SKF Downloads page:

https://www.skf.com/group/products/condition-monitoring-systems/product-support-training/condition-monitoring-product-downloads/microlog-analyzer-series

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].