Remedy for DSP error on Microlog 75 GX and 80 AX series

Summary

When taking a measurement, a DSP error may occur. This indicates a signaling issue between the sensor and the Microlog device.

Solution

• Verify that the Microlog has the correct sensor configuration.
  
  
• Verify that the sensor and cable are working properly and are connected to the correct channel on Microlog.
  
  
• Try performing a Force Clean boot on the Microlog. While the Microlog is turned on, follow this steps:

1. 1. 1. 1. Press and hold the left and right arrow keys.
            
            
         2. Using a reset pin, press the reset button located in the small hole under the battery cover.
            
            
         3. The Microlog should restart. Keep holding down the arrow keys. ​​
            
            
         4. When the engineering menu is displayed, release the arrow keys.
            If the Microlog starts normally, retry the process from step 1.
            
            
         5. Press 1 for Force Clean boot.
            Note: Selecting any other option may cause damage to the Microlog, requiring it to be sent in for repair.
            
            
         6. Set the correct time and time zone.

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].