Remedy for IMx-1 sensor position issues in Enlight Collect Manager app

Summary

When replacing IMx-1 sensors, the sensor position might not be available in the Enlight Collect Manager app, even if the position has been cleared in @ptitude Observer and the sensor is decommissioned.

Solution

To correct this, the local app data needs to be cleared to allow for a fresh copy to be synced from @ptitude Observer.

1. Check that the Hardware ID for the sensor position is cleared in @ptitude Observer.
   Go to On-line > IMx-1 System view > Sensor.
   
   
   
   
2. To clear the Hardware ID, click Clear > OK.
   
   
3. In Enlight Collect Manager app, to clear the local data, under Main menu, select > Support > Reset options > RESET ROUTE.
   
   
   
   
4. Sync the app with Observer and redownload the data. Under Main menu click Sync. now.
   
   
   
   
5. The sensor position should now be available in the Enlight Collect Manager app.

 

Contacting SKF Technical Support Group

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