Remedy for IMx-1 Sensor re-commissioning problem after deletion in @ptitude Observer

Summary

IMx-1 sensor is unable to sync with SKF Enlight Collect Manager app after deletion in @ptitude Observer.

Summary

Resetting the routes in the SKF Enlight Collect Manager app will solve this issue.
 

1. Log in to Enlight Collect Manager app.
2. Under the Main Menu, tap the three-dot menu.

   
 

3. Tap Support.

     
  

4. Tap Reset Route.

 
       
  

5. Resync with @ptitude Observer. 

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time - 
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time - 
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone]. 

Best Regards,
Jon Salundaga
Technical Support Specialist
TSG-APAC