How to check IMX-1 Gateway status and share logs using EC Manager App

Summary

This article describes how to check the status of a Gateway (GW) using the SKF Enlight Collect Manager mobile application and how to collect and share application logs with the Technical Support Group (TSG) for troubleshooting.

Prerequisites 

• EC‑Manager mobile application installed
• Valid Monitor details (Address, MQTT Port, TLS, Auth type, Series)
• Login credentials for EC‑Manager
• Internet connectivity on the mobile device

Procedure

Step 1
Access System Settings

1. Open the EC‑Manager app on your mobile device.

2. Tap on Enter System Settings.

   

Step 2
Add or Edit monitor

1. Under System settings tap ADD OR EDIT MONITOR.

   

Step 3
Configure monitor details

1. Enter the monitor details according to your Cloud/Monitor configuration:

   

• Name: Monitor name
• Address: Monitor address
• MQTT Port: Port used by the running MQTT service
• TLS: Enable TLS
• Authentication Type: Select AD  (as applicable)
• Series: Select Phoenix Web Series (as applicable)

Tap Save to store the settings. 

Step 4
Exit System settings

1. Tap LOG OUT to exit System settings.

   

Step 5
Log in to EC‑Manager

1. Enter the login credentials and tap LOG IN.

   

Step 6
Select the Gateway

1. Select the required Gateway (GW) from the configured monitor.

   

Step 7
Scan the Gateway

1. Tap on SCAN GATEWAY to retrieve gateway information.

   

Step 8
View Gateway details

1. On the GW Information page, tap See details.

2. Review the gateway status and error information.

   

Step 9
Capture Errors / Update GW

1. Take a screenshot of any errors displayed and share them with SKF Technical Support Group (TSG).

2. If an update option is available, tap Update to apply it.

   

Step 10
Re‑enter System Settings

1. Log out from the EC‑Manager app.

2. Tap Enter system settings.

   

Step 11
View Application logs

1. Tap View APPLICATION LOG.

   

Step 12
Share Logs with SKF Technical Support Group (TSG)

1. Tap the Share option.
2. Save the logs to your device.

3. Share the saved log file with TSG through the agreed method ticket.

   

Important notes

• Always ensure that the monitor configuration matches the corresponding cloud environment.
• Screenshots of any errors significantly help TSG in faster diagnosis.
• Whenever possible, share both screenshots and application logs to support effective troubleshooting.

Troubleshooting tips:

If the Gateway is not visible in the EC-manager app:

• Verify Monitor Address and MQTT Port
• Ensure TLS and authentication settings are correct

Contacting SKF Technical Support Group

For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:

• Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time - 
  Phone: [phone] within the US or [phone] outside the US.
• Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time - 
  Phone: [phone].
• Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
  Phone: [phone].