Summary
If a sensor is created and commissioned without a monitor restart, it may end up in a state where it is not loaded correctly into the monitor memory. This will cause the monitor only to be able to process the acceleration measurements from the sensor.
Solution
Restart the monitor, and it will force it to reload all sensors into memory and resolve the issue. Allowing measurements to be stored the next time they arrive from the sensor.
Contacting SKF Technical Support Group
For further assistance please open a support case using the Technical Support group's self-help portal at www.skf.com/cm/tsg. Once your support case is submitted, a technician will contact you to begin working on your issue. For urgent issues we are available at these times by phone:
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Monday through Friday, 5:00 a.m. to 4 p.m. Pacific Time -
Phone: +1 800 523 7514 within the US or +1 858 496 3627 outside the US. -
Monday through Friday, 8:00 a.m. to 4:00 p.m. Central European Time -
Phone: +46 31 337 65 00. - Monday through Friday, 7:30 a.m. to 4:30 p.m. India Standard Time -
Phone: +60 16 699 9506.
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